On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.
More detail about the personal information we collect and the collection of information through web technologies such as "cookies," is described below in the section called "Categories of Information We Collect." More information about the third parties with whom we may share your personal information is described below in the section called "Sharing Personal Information Collected on our Websites."
Categories of Information We Collect
- Requests for Information
- When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.
- Contacting Us by Email with Questions or Comments
- When you send us an email from this site, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.
- Online Surveys
- Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address.
- Accessing and Reviewing Profile Information
- When making a reservation, you may have the option of registering for a Fast Reservations Account. This account enables you to sign up for email newsletters and make reservations across hotels owned quickly and easily. If you choose to register for an account we will ask you to select a username and password, and provide your name and contact information.
- Collection of Information Through Web Technologies
- We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (1) customize content specific to your interests, (2) ensure that you do not see the same advertisement repeatedly, and (3) store your password so you do not have to re-enter it each time you use the sites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information.
- What are Cookies?
- "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.
Cookies can store a user's ID and password, personalize home pages, identify which parts of a site have been visited or keep track of previous selections or purchases.
Cookies can enhance the user's visit.
If you have registered as a member of the sites and accept cookies, we can tailor your use to your personal preferences, and it is easier and faster to take advantage of the sites' benefits.
Your Choice to Accept or Deny Cookies
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites.
- Sharing Personal Information Collected on our Websites
- During the course of our business, we may also share aggregated demographic and statistical information that is not personally identifiable.
- Legal Requirements
- Marunouchi Hotel will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).
- Third Party Websites
- Effective Date