Privacy Policy

Marunouchi Hotel Co., Ltd. Privacy Policy

(April 1, 2022 revised version)
Marunouchi Hotel Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of information that can be used to identify individual guests (hereinafter referred to as “personal information”), and has established rules related to information management to handle such information with due care. Please refer to this page for our basic policy on the handling of personal information.

Basic matters concerning the handling of personal information

Collection of personal information
The Company shall appropriately acquire our guests’ personal information only to the extent necessary for our business by the following methods.
1.Collection directly from the person: Telephonically, verbally, in writing (including electromagnetic records), from business cards, via the Internet, etc., (including information entered when using hotels managed and operated by the Company).
2.Collection from a person who is duly authorized by the person: applicants, introducers, travel agents, third parties such as business partners.
3.Obtained from publicly available sources: newspapers, the Internet, telephone directories, books, etc.
Purpose of using personal information
The Company will use guests’ personal information in the following cases:
1.When providing services in the operation of the Company’s hotel facilities, such as accommodation, food and beverage, etc.;
2.When the Company sends information about its facilities, products, services, etc., to guests;
3.When the Company requests guests to cooperate in a survey by sending them a questionnaire in order to improve the Company’s services;
4.When the Company contacts customers who made reservations in order to confirm a booking as well as its content.
5.When the Company sends its product, make payments and reconciliations, and other cases such as informing and confirming matters related to its business.
6.In the case when the Company makes notice and guidance by laws or administrative authorities.
7.When providing information to a third party with the consent of the person;
8.When using personal information to respond to other matters ancillary or related to the Company’s business or using personal information within the scope of the purpose of use clarified at the time of collection of the personal information.
Shared Use of Personal Information
In order to provide high value-added services to our guests, the Company will share personal information as follows under strict control and with appropriate security measures:
1.Parties with whom personal information is shared: Businesses engaged in the management and operation of Marunouchi Hotel.
2.Purpose of sharing personal information:
(1) When providing services in the operation of facilities of Marunouchi Hotel, including accommodation, food and beverage, etc.;
(2) When Marunouchi Hotel send information about their facilities, products, services, etc., to guests;
(3) When the Company requests guests to cooperate in a survey by sending them a questionnaire in order to improve the services of Marunouchi Hotel;
(4) When using personal information to respond to other matters ancillary or related to the business of Marunouchi Hotel or using personal information within the scope of the purpose of use clarified at the time of collection of the personal information.
3.Items of personal Information to be shared: Guest’s name, telephone and fax numbers, nationality, passport number, address, e-mail address (including other equivalent information such as social media ID, etc.), age, gender, birthday, anniversary date, workplace information, and other items regarding requests, usage history, etc.
4.Administrator of Personal Information subject to shared use: Marunouchi Hotel Co., Ltd.
Provision of personal Information to third parties
The Company shall not provide or disclose personal information to third parties except in the following cases:
1.When a guest gives their consent;
2.Cases based on laws and regulations;
3.When there is a risk of infringement of a specific right or interest, such as a human life, body, or property, and it is necessary to provide personal information to protect such rights or interests, and when it is difficult to obtain a guest’s consent;
4.Cases in which there is a special need to enhance public hygiene or promote the fostering of healthy children, and when it is difficult to obtain a guest’s consent;
5.Cases in which there is a need to obtain the cooperation of a private company, etc., in regard to a central government organization, etc., performing affairs prescribed by laws and regulations, and when there is a possibility that obtaining a guest’s consent for the cooperating private company, etc., (businesses engaged in the management and operation of Marunouchi Hotel) to provide personal information to the central government organization, etc., would interfere with the performance of the said affairs.
6. Where the third party is an academic research institution, etc., and it is necessary for the said third party to handle the said personal data for academic research purposes (including cases in which part of the purpose of handling the said personal data is for academic research purposes, but excluding cases in which there is a risk of unreasonable infringement on the rights and interests of individuals).
Personal information inquiry counter (department in charge), etc.
For inquiries and opinions regarding the procedures for requesting disclosure, etc. of personal information held by the Company and the handling of personal information by the Company, please contact the following contact point. We will respond after confirming that the inquiry is made by the person himself/herself (however, we may not be able to comply with your request in certain cases).
Corporate Planning Department
Marunouchi Hotel Co., Ltd.
Address:
Shin-Otemachi Building Ward 230, 2-2-1 Otemachi, Chiyoda-ku, Tokyo 100-0004 JAPAN
Personal information management system
We will strive to properly manage and protect personal information as follows.
Protection of personal information
We strive to protect personal information from unauthorized access.
・In order to ensure the safety of personal information, we take safety measures from both operational management and system aspects in order to prevent unauthorized access to the system and loss, destruction, falsification, leakage, etc. of personal information.
・The database in which personal information is registered is stored in a system protected by a mechanism (firewall) that prevents access from the outside.
・The transmission and reception of personal information between customers and the Internet on our website uses encrypted communication using SSL (Secure Sockets Layer). You may not be able to access or enter information.
・We may use information called cookies on our website, etc. for the purpose of improving customer convenience. You can disable the cookie function by changing your browser settings, but as a result you may not be able to use some services.
・We may use access log information for the purpose of statistical analysis such as website usage surveys, but it does not include information that can identify individuals.
Corporate structure
The Company implements necessary security measures and appropriately monitors outside contractors and others to ensure that the Company’s employees protect the personal information of our guests.
・In the event that the Company outsources all or part of the handling of personal information, the Company shall conduct necessary and appropriate supervision, such as periodic inspections of the handling of personal information by the outsourcee, to ensure that the outsourced personal information is managed safely.
・When handling personal information in foreign countries, the Company regularly gathers and understands information on the personal information protection systems of those countries and takes security control measures accordingly.
Personal information on Third-Party linked sites
In order to provide guests with more convenient and useful information and services, the Company’s website introduces links to the websites of third parties (other companies and organizations). The Company shall not be responsible for the gathering and handling of personal information on such linked third-party homepages (websites).
Others
・If it becomes necessary for the Company to change the contents of its “privacy policy,” we shall notify guests of such changes on the Company’s website. The Company assumes no responsibility regarding any problems that may arise as a result of failure to confirm changes to this Privacy Policy.
・If you wish to change your registered information, or if you wish to have your information deleted, please contact Marunouchi Hotel, and we will process your request as soon as possible.
Chief Privacy Officer
Katsuhiro Kishi
Executive Officer, Corporate Planning Department Director
Marunouchi Hotel Co., Ltd.
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